• Still have your authenticator? Sign in and generate five new codes in My account → Security.
  • Lost the authenticator but still have a recovery code? Use it to sign in, then replace the authenticator.
  • Lost the authenticator and all five codes? Your account is preserved. Assisted recovery requires independent identity verification.

An email password reset does not replace the second factor or restore administrative access.

If no second factor is available, contact official Psiplace support to request assisted identity verification. Factor changes are never automatic.